Shipping & Delivery Policy

At WattBubble, we are committed to providing reliable, high-quality global shipping services for customers worldwide. We strive to ensure every order is processed and delivered efficiently, with transparent shipping rules and comprehensive after-sales support for all cross-border orders.
Important Note: All listed delivery timeframes exclude product production time and unforeseen delays caused by third-party vendors, service interruptions, or extreme weather conditions.

Delivery Time

1. Order Processing Time

Processing time varies by product type. Standard orders require 1–2 business days for processing and preparation before shipment. Once your order is dispatched, you will receive an official shipping notification via email, including your unique tracking number and estimated delivery date.

2. Shipping & Transit Time

We adopt a regional warehousing and shipping strategy to optimize delivery efficiency for global customers. For orders shipped to the United States, we deliver directly from our local US warehouse, with a standard delivery time of 3–5 business days. For all other international regions, we ship cross-border packages, and the transit time varies by destination country, with a general delivery window of 15–20 business days. Please note that international transit time may still be affected by multiple uncontrollable factors, including regional logistics efficiency, customs clearance procedures, and local transportation conditions.

Order Tracking

After your order is shipped, real-time tracking information will be automatically updated in your WattBubble account order details. You can log in to your account anytime to check the latest logistics status and delivery progress of your package.

Customs, Taxes & Import Duties

All international orders may be subject to local customs taxes, import duties, and related handling fees stipulated by the destination country’s laws and policies. These additional charges are the sole responsibility of the customer.
WattBubble does not cover or reimburse any customs fees, import taxes, or incidental charges incurred during cross-border delivery. Since these fees vary by country and region, we are unable to provide accurate advance estimates.
Policy Reminder: If your package is returned due to refusal to pay customs duties or related fees, your order will not be eligible for a refund.

Delayed, Lost or Damaged Packages

We maintain long-term stable partnerships with global logistics carriers to ensure packages are delivered within the promised time frame. However, we are not liable for delivery delays caused by uncontrollable external factors, including extreme weather, incorrect customer shipping addresses, and carrier-side logistics failures.
We will actively assist customers in resolving all logistics-related issues including lost packages, reshipment arrangements, and compensation claims:
  • Lost Packages: If your package is confirmed lost or its delivery status cannot be verified via tracking information, we will arrange a free reshipment for your order.
  • Confirmed Delivery Disputes: If the tracking status shows delivered but you have not received your package, we recommend that you first contact your local courier. Local delivery carriers are responsible for verifying on-site delivery details and can help you confirm the actual whereabouts of your package. Then we will initiate a formal logistics investigation. No refund will be processed until the investigation result is confirmed.
  • Damaged or Undelivered Packages: For undelivered packages or goods damaged upon arrival, please contact our support team with your order number for timely assistance.

 

Contact Support

If you have any questions about shipping, delivery, tracking, or logistics disputes, feel free to reach out to us. We are always ready to assist you.
Email: wattbubble1@gmail.com