Return Policy

WattBubble offers a 30-day return and exchange policy starting from the date your order is delivered. Below is our clear, standardized return, exchange, cancellation, and refund policy for all customers.

1. Order Cancellation

Full order cancellation is allowed before your item is produced or shipped. If canceled successfully, we will issue a full refund. Once the order has been shipped, cancellation is no longer available.

2. 30-Day Full Coverage (Free Return & Exchange)

We cover all return shipping and replacement fees for the following issues:
  • Incorrect items or wrong orders delivered
  • Defective, broken, or damaged products (e.g., chipped paint, missing crystals, quality defects)
For full-coverage cases, we offer exchanges for the same item or products of equal or lesser value.

3. 30-Day Limited Coverage (Customer Responsible for Fees)

Returns or exchanges due to personal reasons are acceptable within 90 days, but the customer is responsible for return shipping and replacement costs:
  • Wrong size or wrong item selected
  • Change of mind, personal preference, or failure to review product details before purchase

 

4. Non-Returnable Cases

The following situations are not eligible for return, exchange, or refund:
  • Damage caused by improper use, maintenance, or exposure to corrosive environments (bathing, swimming, seawater, hot springs, chemicals)
  • Natural oxidation or tarnish of silver accessories over time (easily cleaned with a silver polishing cloth)
  • Return requests submitted after 30 days of delivery

 

5. Return & Exchange Procedure

All return requests must be approved in advance. Unauthorized returns will not be accepted.
  1. Contact our support team to submit a return application with your order number and clear product photos (for quality issues).
  2. Our team will reply within 3 working days and provide return instructions.
  3. Please send back the item within 15 days after receiving our instructions. Items must be returned in original condition, including original packaging and promotional gifts.
  4. Provide return tracking number and receipt once shipped.
  5. After inspection and confirmation, we will process your exchange or refund within the required time frame.

 

6. Refund Processing

  • We will inspect your returned item and send a confirmation email within 2 working days.
  • If approved, refunds will be issued to your original payment method within 7 working days.

 

7. Late or Missing Refunds

If you do not receive your refund after 7 working days, please check your bank account, contact your card issuer, or check your bank processing timeline. If the issue remains unresolved, please contact our support team.

8. Contact Us

For any return, exchange, or refund inquiries, please reach out to us via email:
Email: wattbubble1@gmail.com